This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our www.wefeedyou.com.au website. In this Privacy Policy we, us or our means We Feed You Pty Ltd.

We may modify or amend this privacy policy from time to time.

We Feed You is committed to providing quality services to you and this policy outlines our ongoing commitment to you in respect of how we collect, use and disclose your Personal Information. We collect your Personal Information for the primary purpose of delivery our services, providing information to our clients and marketing.

PERSONAL INFORMATION

We may collect these types of personal information directly from you or from third parties. The types of personal information we may collect about you include but is not limited to:

• your name;

• your contact details, including email address, mailing address, street address and telephone number;

• your age and/or date of birth;

• your credit card details (note these are not stored on file);

• your demographic information, such as address and postcode;

• your food preferences and/or dietary needs;

• disability or support details (for NDIS and Support at Home (SAP) participants);

• information required for HCP/SAP eligibility, funding or coordination;

• records of communications with you, plan managers or support coordinators.

• information you provide to us through customer surveys;

• details of products and services we have provided to you and/or that you have enquired about, and our response to you;

• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;

• additional personal information that you provide to us, directly or indirectly, through your use of our Site, your partners supporting you to delivery services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

• any other personal information requested by us and/or provided by you or a third party.

COLLECTION AND USE OF PERSONAL INFORMATION

We may collect, hold, use and disclose personal information for the following purposes:

• to enable you to access and use our Site and our services, associated applications and associated social media platforms;
• to enable delivery of our products to your chosen location;
• to contact and communicate with you;
• for internal record keeping, invoicing and administrative purposes;
• for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
• to run competitions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
• to resolve any disputes that we may have; and
• to consider your employment application.
• to complying with legal, regulatory and funding-body reporting obligations;
• to improving our menus, website, and customer experience;
• to communicating with you about products, offers, and service updates (you may opt out at any time);
• to ensuring the safety and quality of our food production and delivery.

We will only collect, use and disclose sensitive information for the purposes above, or as otherwise required or authorised by law.

DISCLOSURE OF YOUR PERSONAL INFORMATION 

We may disclose personal information to:

• service providers (e.g., payment processors, IT support, logistics/delivery partners);
• plan managers, support coordinators and SAH providers for funding and reporting purposes;
• regulatory bodies such as the NDIS Quality and Safeguards Commission or the department of Health and Aged Care when legally required;
• professional advisors (accountants, lawyers, auditors) under confidentiality obligations.
• other third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, delivery partners, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
• our employees, contractors and/or related entities;
• our existing or potential agents or business partners;
• sponsors or promoters of any competition we run;
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
• third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia and
• third parties to collect and process data, such as Google Analytics or other relevant businesses. 

This information may include but is not limited to your name, delivery address, telephone number, e-mail address, plan managers details or close contacts. We may require this information to liaise with your household regarding your delivery, to complete a credit card transaction or to provide a quote / receipt to your NDIS provider based on your request or the request of your support worker. We also require this information to verify your details with your plan manager to ensure our invoices are paid.

We will collect personal information about you if it is reasonable and practical to do so. The information may be collected in different ways such as via email, over the phone, via our website, from social media, from your support worker, from cookies and other available public information. 

You are under no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to deliver our services to you.

We do not sell or rent personal information to third parties.

PRIVACY FOR NDIS AND SAH PARTICIPANTS

We adhere to the confidentiality, record-keeping and consent requirements under:

• The NDIS Code of Conduct and NDIS Practice Standards;
• The Aged Care Act 1997 and the Aged Care Quality Standards.

We will only share personal information with your authorised representatives or providers for the purposes of service delivery, funding claims or compliance.

PROTECTION

We Feed You takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure, or alteration.

We may from time to time take measures to destroy or permanently de-identify personal information when it is no longer required. This may be based on personal request or when we decide a customer is no longer active. The types of measures we take vary, but may include the removal of a personal profile on our website and e-news database.

While our site may contain links to other websites, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquires and read the Privacy Policies of these third parties and we are in no way responsible for the privacy practices of these third parties.

We may also use your personal information in other ways to provide you with a complete service. This may include using your personal information to send you delivery updates and notifications or direct marketing communications to announce new products, delivery changes and services. Other direct marketing communications may include emails, direct mail, SMS, or other forms of communication. You may opt-out of receiving marketing materials from us by using the opt-out facilities provided (e.g. an unsubscribe link or STOP function on texts). You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details. Please reach out if us directly if you wish to opt out and cannot see how to do this team@wefeedyou.com.au

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. This is used to help deliver services to you.

ACCESS TO YOUR PERSONAL INFORMATION

On request, we will provide you with access to your personal information we hold (except in the limited circumstances recognised by privacy law). If we do not agree to provide you access, we will give you written reasons why. To protect your Personal Information, we may require identification from you before releasing the requested information.

For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort or cost on our part. 

It is your responsibility to ensure the information we have on you is up to date and current. Please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.  Please email us at team@wefeedyou.com.au to keep our records up to date, notify us of any changes to your personal information such as a change in address, change in email address, your contact mobile number or change in Plan Manager.  

 

CARDHOLDER SECURITY
We Feed You takes the security of your personal details very seriously. All credit card payments made on the We Feed You website are processed via our secure payment gateway. When credit card details are taken over the phone, staff who are taking these details have a National Police Check in place. The card details are enter but not stored.  Staff are not permitted to write down or store credit card details and therefore this information will be required to be entered for each purchase. 

 

HOW WE TREAT PERSONAL INFORMATION THAT IS ALSO SENSITIVE INFORMATION

Sensitive information means information relating to your health, racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.  Sensitive information includes:

We will not collect the following information nor are you expected to provide the following information:

• an individual’s racial or ethnic origin,
• health information (excluding your meal preferences required for special dietary needs)
• political opinions,
• membership of a political association,
• professional or trade association or trade union unless working with health professionals,
• religious beliefs or affiliations,
• philosophical beliefs,
• sexual orientation or practices,
• criminal record,
• genetic information,
• biometric information that is to be used for certain purposes, and
• biometric templates.

We only collect, hold, use and disclose information for the following purposes:

• the primary purpose for which the information is collected,
• enabling you to make meal selections based on your dietary needs;
• secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the above listed third parties as reasonably necessary to provide our services to you;
• To contact a family member if the number has been provided - should you not be available to discuss your meal choices, delivery options and changes to an order;
• to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent; and
• if otherwise required or authorised by law.

STORAGE AND SECURITY

• We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
• We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. 

PRIVACY POLICY COMPLAINTS AND ENQUIRIES

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

team@wefeedyou.com.au

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are unsatisfied, you may escalate the complaint to:

• Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au; or
• NDIS Quality and Safeguards Commission (for NDIS participants); or
• Aged Care Quality and Safety Commission (for HCP participants).

THIRD PARTIES & DISCLOSURE OF PERSONAL INFORMATION

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties including the following:

• Third parties where they are onboarding you with our services
• Service providers or families who may be ordering meals for you and therefore need to share your delivery address and contact details. 
• Where required or authorised by law.

WHISTLEBLOWER PROTECTIONS

We Feed You is committed to upholding the highest standards of integrity, transparency, and accountability in everything we do. We recognise the important role that whistleblowers play in ensuring the safety and wellbeing of our community — including NDIS participants, aged care recipients, employees, contractors, suppliers, and other stakeholders.

We provide clear and safe channels to report any concerns about misconduct, breaches of law or regulation, unethical behaviour, or poor service practices. This includes any issues relating to the rights, safety, or care of vulnerable people, such as NDIS participants or older Australians receiving care.

Confidentiality and Identity Protection

If you make a report under our Whistleblower Policy, your identity will be protected to the fullest extent permitted by law.
We will not disclose your identity or information likely to reveal it without your consent, except where required by law or authorised regulatory bodies such as:

• the NDIS Quality and Safeguards Commission

• the Aged Care Quality and Safety Commission

• ASIC, APRA, or other regulators as required.

Protection Against Retaliation

We strictly prohibit any form of victimisation or retaliation against individuals who make a whistleblower report in good faith. This includes dismissal, discrimination, harassment, demotion, or any other adverse action.
Anyone found engaging in retaliatory behaviour will face disciplinary action, which may include termination of employment or contracts.

Whistleblowers are legally protected under:

• the Corporations Act 2001 (Cth)

• the NDIS Act 2013 and associated Quality and Safeguards Rules

• the Aged Care Act 1997 and Aged Care Quality Standards.

These laws provide strong protections, including confidentiality, protection from civil and criminal liability, and protection against victimisation.

Reporting Channels

Concerns can be raised confidentially or anonymously through:

• support@wefeedyou.com.au
• Whistleblower Officer, We Feed You, kitchen 1, Unit 3. 107 - 109 Whitehall Street FOOTSCRAY VIC 3011
• By phone appointment with the Whistleblower Officer.

In addition to reporting to We Feed You, whistleblowers also have the right to make a report directly to external bodies such as the NDIS Commission, the Aged Care Quality and Safety Commission, or the ACCC/ASIC, depending on the nature of the concern.

RETENTION OF RECORDS 

We retain records for as long as required by Australian law, applicable health or aged care regulations, or legitimate business purposes.
After that, information is securely destroyed or de-identified.

COOKIES AND WEB BEACONS

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

AMENDMENTS

• We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.
• For any questions or notices, please contact us at:
• We Feed You Pty Ltd
• Email: team@wefeedyou.com.au
• Last update: 4^th October 2025