Frequently Asked Questions

Our Meals

How have you determined your portion sizes?

What’s the best way to prepare meals?

Why are your meals frozen?

How long will my meals last in the freezer?

I am looking at meals on the NDIS, can you help?

Dietary Needs, Intolerances and Allergies

Which dietary needs, intolerances and allergies do you cater for?

Do you offer gluten-free meals?

Are your meals suitable for Coeliacs?

Why are all of your meals gluten-free?

Gift Vouchers

Can I buy a gift voucher?

Orders and Delivery

Is there a delivery charge and minimum order size?

What dates / times do you deliver?

How will my order arrive?

Can I still enjoy your meals if I live outside your delivery zone?

How soon before meals need to go in the freezer?

What happens if I am not home when my meals arrive?

What if I arrive home later than expected and my meals have defrosted?

The Environment

What should I do with my packaging?

Do you support local producers?

Do you source environmentally responsible packaging?